Frequently Asked Questions
Delivery and pickup
What happens if my delivery is late?
It’s free. Order by 12pm and we deliver the same day by 8pm. If we’re late, claim within 48 hours and choose a full refund or store credit, up to $150 per order. See how the On time or it’s free guarantee works.
How far do you deliver?
Five miles from the store, seven days a week. Free over $49.
How quickly?
Same day if you order before noon. Pickup is usually ready within two hours.
Do you ship nationally?
Not yet. Shipping & Delivery explains why.
Ordering
Do I need an account to order?
No. You can check out as a guest with just your email. An account only saves your address and keeps your past orders together.
Can I change an order after placing it?
If it hasn’t been picked yet, usually. Send us the order number quickly and we’ll do what we can.
Is the price online the same as in store?
Yes, including everything on Weekly Deals.
Products
Something I want isn’t on the site.
Ask us. If a supplier carries it, we can usually get it. If lots of people ask for something, we stock it for good.
Do you stock halal products?
Some. The certification is printed on the pack. If you’re not sure about a product, ask before you order and we’ll check.
Are the products the same as in Nigeria and Asia?
They’re the same brands, imported. Some packs are made for export markets, so the size or label can differ slightly from what you’d find in Lagos or Bangkok.
Payment and account
Which payment methods do you take?
The cards and wallets shown at checkout, plus cash and card in store.
Do you take SNAP/EBT?
In store. Not online yet.
How do I see past orders?
Use Track Order with the email you ordered with. No password needed.
Still need help?
Send us a note and we’ll reply within one working day.