Returns & Refunds
Returns & Refunds
If something isn’t right, tell us
We’d much rather hear about it than lose you as a customer. Most problems get sorted the same day.
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Fresh, chilled & frozenTell us within 24 hours. A photo is enough
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Everything elseUnopened, within 14 days
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RefundsBack to your card in about 2 working days
How a return works
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Tell us
Message us with your order number and a photo for anything fresh. No need to bring perishables back.
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We agree it
Most returns are agreed the same day. You get a refund, or a replacement on your next order.
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Money back
Refunds go back to the card you paid with in about two working days. Your bank may take another 3–5 days.
Not returnable
Opened food, unless it was faulty or past its date when you got it
Items cut, weighed or prepared to order
Clearance items marked final sale on the shelf ticket
The small print
What we can’t take back
None of this affects your rights under Pennsylvania law where a product is faulty, mis-described or not fit for purpose.
Missing or wrong item?
Check the receipt first
If something was out of stock, it’s marked on the receipt in your bag and already taken off your bill.
Not on the receipt?
Send us the order number and we’ll refund it that day.